For orders over £100 UK delivery is free, for orders under £100 UK delivery is £5. All orders will be sent by Royal Mail Special Delivery. Please get in touch if you require international delivery. While some items may be in stock and will be sent out the next day, most are handmade to order which takes time. Delivery times will vary depending on how many orders Toby has, forthcoming exhibitions, and whether the kids are on holiday! If you need anything for a particular date (birthday/ anniversary) let us know and we’ll do our best to accommodate this.
We want you to love your piece of jewellery and be completely happy with it. If you’re not satisfied for any reason you can send it back, within 30 days, for a refund or exchange. If you need to send anything back you will need to cover the cost of the return, making sure it’s suitably tracked and insured. We will cover the postage back to you if needed. In the event of any problems please contact Toby on firstname.lastname@example.org. The return address is 10 Slater Avenue, Hebden Bridge, West Yorkshire, HX7 7DU.
If a sizing choice is required please order through the Shop and then email the correct size required to email@example.com. The best way to get an accurate ring size is through a local jewellers- most would be happy to give you a measurement. There are other methods to get an approximate size (try Googling it) such as wrapping a piece of string or cardboard around your finger and measuring it. These methods are usually too inaccurate for rings, but work well for bracelets and bangles. Bring your thumb and little finger together as if you were putting on a bangle, wrap a soft measuring tape or piece of string around and record the size.
Arthropod neckpieces come on an 18 inch chain as standard, which seems to be about average for most people. You can find the right chain length for your Arthropod by measuring the length of a suitable necklace that you already own, or hang a piece of string around your neck to determine the best size. Remember that the Arthropod will hang down an extra 2 or 3 cm, depending on species.
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All jewellery remains the property of Toby Cotterill Jewellery until paid in full.
If you have questions, or if you would like any further information, please contact Toby by email at firstname.lastname@example.org or use the contact form on the website.